Frequently Asked Questions
Everything you need to know about our performance gear and services.
What is the standard shipping time for North Sails orders?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
How do I return a product if it doesn't fit?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund.
Are North Sails jackets waterproof or water-resistant?
Our performance collection features GORE-TEX and recycled polyester fabrics that are fully waterproof with taped seams, while our lifestyle range offers water-resistant coatings suitable for light mist.
Does North Sails offer a warranty on sailing gear?
Yes, we provide a 2-year limited warranty against manufacturing defects on all technical apparel and equipment to ensure you stay protected on the water.
How should I care for my technical sailing apparel?
To maintain performance, machine wash on a cold, gentle cycle with technical detergent. Avoid fabric softeners and tumble dry on low heat to reactivate the Durable Water Repellent (DWR) coating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.